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It’s helpful to go back to the Five Ps, a concept that is often taught in introductory Marketing courses: Product or Service, Place of Distribution, Price or Cost, Promotions and Publics.
When we re-focus to this wider perspective, we realize that Marketing hits closer to the core of one’s true “offering” (product or service) or value to society. Most of us will agree it’s advisable to reconsider the use of the 5 Ps in today’s Church – to the degree possible, outside of the sacraments and catechism. Just consider these questions: What activities, services or “hospitality experience” are we offering immediately before or after Mass? Are we offering opportunities for engagement (feedback/personal expression)? Are we making it easy for people to start or reset their faith journey with us in a gradual way? What is our parish or Church group doing to connect with members of our broader community – including those who live largely on the Digital Continent?
An extended reflection on these questions – each of which touches on at least one of the 5 Ps – will surely lead to continuous innovation.
The “Need in the Marketplace” – The source of my optimism
Back in the late 90s, a professor explained how the beauty of marketing is the way in which it helps to meet unmet needs in the marketplace. I found his assertion simple and powerful. The foundations of Marketing start with solutions to unmet needs. And in this area, there is great reason to be optimistic for our faith. Across the globe and generations, people are desperate for love, purpose, hope and fulfillment. A relationship with Jesus offers us all that – and more.
As we consider how to use our time, talents and treasures in the New Year and throughout the year, let’s redouble our efforts to understand and embrace this broader definition of Marketing. With the Holy Spirit as our fuel and guide, there’s no limit to where we can go!
And what about Public Relations?
Elements of Public Relations (e.g.: publicity or media relations) have a permanent home in Marketing and Promotions. That said, Public Relations should be considered a stand-alone managerial function within an organization or institution – outside of Marketing. To help crystalize this, it’s best to go back once more to the definition of Public Relations according to the Public Relations Society of America or the Canadian Public Relations Society:
“Public Relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.” – PRSA
“Public Relations is the strategic management of relationships between an organization and its diverse publics, through the use of communication, to achieve mutual understanding, realize organizational goals, and serve the public interest.” – CPRS
Wishing you much success in your journey toward communications and marketing innovation!